Supervisor, Customer Service - (Eau Claire) in Eau Claire, Wisconsin For Sale

The Supervisor will be accountable for the supervision of a customer service team, as well as assisting other Contact Center staff to complete the customer service goals and requirements established for each Business Partner. This position is responsible for coaching and motivating the Customer Service Representatives, ensuring that all representatives adhere to appropriate procedures and policies. The Supervisor will provide floor coverage for the entire vertical. The Supervisor will deal with front line employee relations issues. Additionally, the Supervisor will assist with reporting responsibilities including labor hours, billing information, key performance indicators and any additional reports as necessary. * Build, lead, motivate and develop employees into a high performing team that meets or exceeds our customer's expectations while achieving business goals * Provide day to day leadership, direction and vision to the team, by coaching, mentoring, fielding questions, providing feedback on customer issues * Proactively contribute to the development of team direction and vision; * Support the client's business through expectations and driving for exceptional customer service * Strive to deliver operational excellence through best practice sharing, collaboration and calibrations * Accountable for creating a great work environment and building trusting relationships with the team, and understand the high expectation to execute and deliver results by managing the efforts of others. call center, supervise
Source: http://www.juju.com/jad/xxxxxxxxvh306k?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dcfd745d2cf97fbxxxxdf2fa26f8af481b8bb6ba9a5dcxxxx9