Senior IS Specialist in Eau Claire, Wisconsin For Sale

The University of Wisconsin River Falls, a member of the University of Wisconsin System, is located in scenic west central Wisconsin, 30 miles from the multi-cultural, multi-ethnic cities of Minneapolis and St Paul. Year-round arts, cultural and recreational events are easily accessible from River Falls. UWRF's 6,100 undergraduate and graduate students pursue degrees in four colleges: Arts and Sciences, Education and Professional Studies; Agriculture, Food and Environmental Sciences; and Business and Economics
The University provides an excellent environment for learning, emphasizing the importance of faculty-student interaction in classrooms, laboratories, academic advising, and co-curricular activities. A favorable student-faculty ratio affords opportunity for meaningful interchange between faculty and students. Strong interests in teaching, research and community service are highly valued. More information about UWRF can be found at: http://www.uwrf.edu/workhere/.
The Position: This is a full-time position within the Division of Technology Services at the University of Wisconsin - River Falls. The UW System title for this position is Senior IS Specialist, with a working title of Service Center and IT Service Management Lead.
Specific Duties and Responsibilities:
Position provides IT service management leadership, daily oversight and coordination of customer focused Division of Technology Services (DoTS) technical support. Our service management approach is a customer-focused approach to delivering IT services and providing a value to our campus users. The scope of this position encompasses all front-line support, processes and services for all customers affiliated with UW-River Falls. Position is also responsible for monitoring service management metrics for services being provided by DOTS.
Typical hours are 7:45 AM - 4:30 PM Monday through Friday with additional availability necessary dependent on fluctuations in support demand throughout the academic year and support needs outside of standard hours.
Qualifications:
Position requires an understanding of service center call routing technology and capabilities; incident, service tracking, project management applications and other management information systems that may be used in a technical support operation; and a broad understanding of all facets of technology services and systems including basic networking principles, hardware, software, peripherals, enterprise software and business software and services. Candidates must have demonstrated interpersonal skills needed to address potentially difficult situations and customers; leadership skills needed to provide a constructive, team oriented, collaborative and supportive work environment; technical competence in a technical support environment and knowledge of information systems and daily technical operations including critical thinking and problem solving skills. In-depth understanding of ITIL and IT Service Management best practices and processes; ability to determine key success factors and create, analyze and apply reports and statistics to improve operations using appropriate quality improvement methods; excellent written and verbal communication skills with customers having a large variance in familiarity with technology or services provided; desire to work with customers on a daily basis and unequivocal dedication to excellent customer service; and advanced ability to effectively use web editing, email and calendaring software.
A four-year degree in MIS, Business Administration or an IT related field or equivalent of four years of commensurate work experience in an information technology department that utilizes the ITIL framework is strongly preferred. ITIL Foundations certification and experience strongly preferred. One or more of the following industry certifications are strongly preferred: CompTIA A+, CompTIA Network +, Microsoft Certified Professional, HDI Support Center Manager, ITIL Foundations.
Online applications are REQUIRED at: https://jobs.uwrf.edu/
Materials not submitted electronically cannot be considered.
Submit:
Letter of interest specifying qualifications and experience (cover letter)
Detailed resume
Provide the names, addresses, telephone numbers, and e-mail addresses of a minimum of three references who can specifically comment on your ability, experience (references).
Inquiries should be addressed to:
Sara Solland
Division of Technology Services
sara.m.solland@uwrf.edu
Deadline to Apply: Initial review of applications will begin upon receipt. For full consideration, applicants should submit all required materials by November 8, xxxx. A criminal background check will be completed on final candidates.
The University will not reveal the identities of applicants who request confidentiality in writing, except that the identities of "final candidates" must be revealed upon request. According to the Attorney General, "final candidates" under Wisconsin law means the five candidates who are considered most qualified for the position. See Wis. Stat. Sec. 19.36(7) (a).
UW-River Falls does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 715-425-xxxx.
UW-River Falls Diversity Statement: We declare that diversity and inclusivity are core values. We dedicate ourselves to build a culture grounded in principles of equity, social justice, and excellence. We fundamentally affirm and embrace the multiple identities, values, belief systems, and cultural practices of all individuals and communities. We will address fundamental issues of bias, discrimination, and exclusion.
The University is committed to creating an educational community which enhances student awareness and appreciation of diverse ethnicities and cultures and identities which actively supports tolerance, civility and respect for the rights and sensibilities of each person without regard to economic status, ethnic background, political views, sexual orientation, or other personal characteristics or beliefs. Awareness of and sensitivity to diverse ethnic and cultural heritages are especially sought in applicants.
UWRF is an equal opportunity, affirmative action employer subject to all state and federal regulations pertaining to non-discrimination based upon sex, gender identity or expression, sexual orientation, race, color, national origin, religion, disability, marital status, age, arrest and/or conviction record, veteran status, and membership in the national guard, state defense force, or any other reserve component of the military forces of the United States or the State of Wisconsin. All persons, especially women, persons of color, people with disabilities and protected veterans are encouraged to apply. Employment is subject to federal laws that require verification of your identity and legal right to work in the United States as required by the Immigration Reform and Control Act.
For a copy of the UWRF campus safety information, see http: www.uwrf.edu/Police/CampusRecordsCrimes.cfm or call University Police at (715) 425-xxxx for a paper copy. This material includes crime statistics (Annual Security Report) and information on crime prevention, sexual assault, and drug/alcohol issues.