Membership Assistant - Eau Claire, WI (Eau Claire) - UnitedHealth Group (Eau Claire, WI) in Eau Claire, Wisconsin For Sale
Position Description:
Real relationships, remarkable care, right here. This is healthcare reimagined.
We are the first to unite relationship-driven primary care with user-friendly health insurance in one simple plan. We are built around the needs of members, creating a dedicated home base for health that reconnects the face-to-face care experience. Our doctors, health coaches and support teams operate within community-based clinics to put remarkable care within more people's reach.
We are a community of people devoted to our members' health and an experience that makes you feel better just by walking through the door. We get health care right.
Membership Assistants provide end to end support with financial decisions, payment, account management, and problem solving. They meet care teams in person as part of their training and keep in touch regularly. This offsite member of the Care Team is a Member's point of contact for aspects of membership that are not directly related to receiving care.
Ideal candidates for the Membership Assistant role will:
Be driven by empathy and an ability to care about and connect deeply with others
Put member's needs at the center of all decisions
Find success through service to others
Possess creative problem solving skills
Have a Get stuff done attitude
Be unafraid of failure and be willing to grow and learn from experience
Have tenacious energy with a desire to constantly reinvent yourself, your role, and the healthcare world
Have a belief that how we treat each other is as important as what we achieve
Eager to try new things and divert from the plan when it makes sense
Be flexible and nimble
Primary Responsibilities:
Supporting Members remotely to answer and address all questions related to membership, during and even before becoming Members. This includes digital tools, coverage, network questions and adjusting care preferences and Member demographics.
Supporting Members to answer and address all questions related to money including financing their care, plan and procedure pricing and payment for care.
Communicating with Members via electronic means individually as well as part of coordinated conversations with Health Coaches and Doctors located in clinic.
Coordinating the logistics of enrolling Members as well as suspending membership if Members so choose.
Managing and coordinating the logistics of clinic transfers for Members who move.
Supporting Care Team members to navigate coverage, network and payment questions independently, should the need arise.
Working closely with the larger Care Team to connect membership and money concerns with Member care in a seamless way that demonstrates coordination.
Travels to Clinic to meet Health Coach and members on a quarterly or annual basis. Member Assistant needs to demonstrate ability to telework.
Consistently meet established member/provider satisfaction and quality standards
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx94.96