Associate Membership Assistant - Eau Claire, WI (Eau Claire) - UnitedHealth Group (Eau Claire, WI) in Eau Claire, Wisconsin For Sale

Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM
UnitedHealth Group is working to create the health care system of tomorrow.
Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.
Real relationships, remarkable care, right here. This is healthcare reimagined. We are the first to unite relationship-driven primary care with user-friendly health insurance in one simple plan. We are built around the needs of members, creating a dedicated home base for health that reconnects the face-to-face care experience. Our doctors, health coaches and support teams operate within community-based clinics to put remarkable care within more people's reach. We are a community of people devoted to our members' health and an experience that makes you feel better just by walking through the door. We get health care right.
Associate Membership Assistants provide end to end support with financial decisions, payment, account management, and problem solving. They meet care teams in person as part of their training and keep in touch regularly. This offsite member of the Care Team is a Member's point of contact for aspects of membership that are not directly related to receiving care.
Ideal candidates for the Associate Membership Assistant role will:
Be driven by empathy and an ability to care about and connect deeply with other
Put member's needs at the center of all decisions
F ind success through service to others
Possess creative problem solving skills
Have a Get stuff done attitude
Be unafraid of failure and be willing to grow and learn from experience
Have tenacious energy with a desire to constantly reinvent yourself, your role, and the healthcare world
Have a belief that how we treat each other is as important as what we achieve
Eager to try new things and divert from the plan when it makes sense
Be flexible and nimble
Major Responsibilities:
Supporting Members remotely to answer and address all questions related to membership, during and even before becoming Members, with limited support. This includes digital tools, coverage, network questions and adjusting care preferences and Member demographics.
Supporting Members to answer and address all questions related to money including financing their care, plan and procedure pricing and payment for care.
Communicating with Members via electronic means individually as well as part of coordinated conversations with Health Coaches and Doctors located in clinic.
Coordinating the logistics of enrolling Members as well as suspending membership if Members so choose
Managing and coordinating the logistics of clinic transfers for Members who move
Supporting Care Team members to navigate coverage, network and payment questions with limited support, should the need arise
Working closely with the larger Care Team to connect membership and money concerns with Member care in a seamless way that demonstrates coordination
Travels to Clinic to meet Health Coach and members on a quarterly or annual basis Member Assistant needs to demonstrate ability to telework
Consistently meet established member/provider satisfaction and quality standards
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx89.96